ABOUT US
We’re here to help you find your style.
Shop with confidence
At Lumagida, we understand the importance of feeling confident when making a purchase. That's why we strive to provide a seamless and secure shopping experience for our customers.
Our commitment to your satisfaction starts with our top-notch customer service. We are always here to assist you with any questions or concerns you may have. You can reach us by email at ReachUs@lumagida.com. Our dedicated team is ready to provide you with the support you need.When it comes to returns and refunds, we have a transparent policy in place. We offer a 30-day return policy, which means you have ample time to arrange for an exchange. To initiate a return, simply contact us at ReachUs@lumagida.com. Our team will guide you through the process and provide you with a return shipping label.
We understand that sometimes issues may arise with your order. If you receive a defective or damaged item, or if you receive the wrong item, please contact us immediately. We will work diligently to resolve the issue and make it right.When it comes to shipping, we strive to provide timely and reliable delivery. Shipping dates are indicated in your order details, and a tracking number will be provided for your convenience. Please allow a plus or minus of 7 days for each shipping, as delivery times may vary. As for the order and make product, please allow a plus or minus of 30 to 60 days for each shipping.
At Lumagida, we value your trust and strive to provide you with a secure and enjoyable shopping experience. Shop with confidence knowing that our team is dedicated to your satisfaction.